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Home > Customer Service

Customer Service Is staffed 9am - 5pm CST Monday to Friday

Phone1-800-631-4858 / 214 556 4364 or Let us call you back

E-mail your questions to our Help Desk Fill out our web form and get fast and accurate answers to your specific inquiries.

     Pre-Sales Question Questions about an order you are about to place.

     Product Question Questions about products featured on our website.

     New Home / Remodel Wiring Question Questions about wiring a home.

     Customer Service General Inquiries and post sales questions.

     • Other questions? E mail Us sales@BroadbandUtopia.net

Our Mission

To provide the leading edge Structured Wiring, Home Networking solutions, online resources, consulting and design services. Provide great service, fast shipping and keep the customer informed at all times.


Based on our participation in a Yahoo Customer Rating system, our customers have awarded us a Top Service Rating. Click to see Customer Ratings





Answers to common Customer Service questions
  • Are Items in-Stock? Each product page displays the most accurate In-stock and shipping lead time information. All items are in-stock and ready to ship, Items not in stock are clearly indicated on the website.
  • Shipping Estimates? To get an estimate of shipping charges simply add the item(s) to your shopping cart and proceed to check-out. Enter your Full Shipping address and phone number and the next screen will show you exact shipping charges to your shipping location. Credit-card information is not needed to get the shipping estimate.
  • Order Status? Once you place your order, we start working on it right away. An email update will provide you with a link you can click to get the latest order tracking information.
  • Purchase Orders? We only accept School and Government P.O's
    P.O.'s must be faxed to 1-866-340-8417 and must include:
    - Purchase Requestors Name
    - Purchasing Dept. Contact Name and Phone number
    - Your state tax exemption number.
    - Shipping Charges (computed by our online shopping cart by providing a zip code).

    Company P.O.'s are not accepted!
    Companies are requested to use our online shopping cart and make purchases with a valid credit card. A purchase order number if supplied in the comments field will be used in the order invoice and the shipping label.
  • APO/FPO Shipping? APO/FPO Shipping handled via USPS Priority Mail. Shipping charges are computed manually, sent to you via email for confirmation before the order ships.
  • Free Shipping Offer? FREE UPS Ground Shipping on orders over $300 (48 Contigous U.S. States only). The FREE Fedex Ground shipping offer will not apply to any order where cancellations or returns reduce the amount of qualifying purchases to less than $300.00. Broadband Utopia reserves the right to apply applicable shipping charges to any such orders. Broadband Utopia may change or discontinue the free or discounted shipping offer at any time. Shipping charges are subject to change at any time without notice. .


What we do for:
  • IT Managers Easy access to quality Cat5e, Cat6, Cat6A cables, patch panels, connectors and patch cables enable you to keep your networks humming. We ship fast from multiple locations so you can keep your project timelines. We offer a variety of brand name and brand alternative plenum and non-plenum cables to match your existing installation. Need a cable not listed on our website? call us and we can source it and ship it the same or next day.

  • Home Owners One stop shop for your remodel or new-home audio/video/data wiring needs. Based on designs we have delivered to builders, installers and DIYers, our solutions go well beyond the minimum wiring requirements. Optimal component selection, performance rated cables, compatible multi-vendor products ensure that no feature or future-proofing requirement is overlooked. We offer consulting services where we provide an overview of future-proofing options. You provide us your home plan and your preferences and we will custom design a solution for your home. We deliver the design as a powerpoint document along with the Bill of Materials list to build your solution. Email us or call us with your questions.

  • SMBs Small/Medium business can lower their recurring operational cost for voice, data and building security services by building a converged IP network. Our Cat6/Cat6A based systems support the latest advancements in VoIP, IP Cameras, PoE, Gigabit, 10GigE technologies. Our superior product offering and technical expertise allows you to build your data center, workstation drops, entry sytem or POS terminal right the first time. Find parts on our website or browse solutions that show you how the parts come together. Easy and informative website, competitive price and fast shipping allows you to control the quality, cost and time-line of your projects.

  • Installers Use our solutions and our website to engage your customers. Find a solution that matches your customers home size, add the matching solution to the shopping cart, provide this bill of materials list to your customer so they can see what it takes to build an advanced voice/data/video/audio system. One stop ordering saves you time so you can focus on your business while we deliver the exact bill of materials to your job site. Browse our website, checkout our flat-panel pre-wire and home theater pre-wire solutions that provide new opportunity for you and an incredible ROI (Return on Investment) for your customers.

  • Corporate Sales We stock and have access to all wide variety of brand name and non-branded cables, connectors, audio, video and data components for home, office, retail, restaurant and commercial buildings. We also stock tools and testers and can ship them nation-wide and to Canada. There is no minimum, we offer free ground shipping on orders over $300 and no tax for customers outside Texas. Give us a call with your cable, connector, patch-panel, tool and tester requirements.

  • Electricians Expand your horizons, increase your profit per job by offering low-voltage audio/voice/data/video wiring to your existing customers. We have solutions for both commercial and residential. Browse our solutions, see how the parts come together, call us with your questions. To get started with structured wiring use our solutions by the square foot to quote material cost to your customers. Learn from our Youtube instructional videos, enhance your professional expertise. Ask your customer for a home plan (PDF document) and send it to us. We will customize a solution for that plan. Once you get the job, order the exact parts and we will ship them either to you or the job-site. Save time, focus on your customers while we help you with the design, materials quote, and material procurement.

  • School & Government Sales BroadbandUtopia welcomes Purchase Orders from government, public schools, colleges, and universities. To get a quote add items to your shopping cart. In the shopping cart, enter your shipping zip-code and select your preferred shipping method. Print this estimate, attach it to your formal PO document and fax your PO to us. Formal PO should include purchase requestor name, purchasing department, PO number, PO issue date, approver name, billing address, shipping address and the contact phone number.

  • DIYers We offer a wealth of resources and product information for DIYers. Structured Wiring is easy and can be done easily provided you have access to the walls. Browse our solutions and see how the parts come together. Based on designs we have delivered to builders, installers and DIYers, our solutions go well beyond the minimum wiring requirements. Optimal component selection, performance rated cables, compatible multi-vendor products ensure that no feature or future-proofing requirement is overlooked. New construction or remodeling is the perfect opportunity to wire your home. View our Youtube channel and find instruction videos. Building a new home or remodeling? get your AV design right the first time with our paid consulting services. Already know what you are doing? browse our solution kits, tailor them to your needs and get high quality components, tools, testers, design resources all at one location.

  • Builders & General Contractors Structured wiring is simple but the connectivity options for devices and appliance are evolving at a very rapid pace. We talk to home-owners, DIYers, electricians, IT-managers nation-wide and keep up with the changes in the industry. That gives us a tremendous technical and market expertise over your local suppliers. Give us your home plan and budget and we will design a solution that wow's your customers. Consulting only services are available for large development. Our package solutions can be delivered right on time so there is no waste or theft. Whether you are a custom home builder, a developer, or a general contractor, give us a call and get your AV, Data, Audio designs and solutions from our technical experts.

  • Resellers We stock and have access to all wide variety of brand name and non-branded cables, connectors, audio, video and data components for home, office, retail, restaurant and commercial buildings. There is no minimum and we offer free ground shipping on orders over $300 and no tax for customers outside Texas. Give us a call with your cable, connector, patch panel, tool and tester requirements.


Contact Information


sales@BroadbandUtopia.net

Phone: 1-800-631-4858
Fax: 1-866-340-8417


Broadband Utopia
925 J Placee
Suite 343
Plano, Texas 75074


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Ordering Online
Order with confidence. BroadbandUtopia.com is hosted by a Yahoo server with the leading security technology in the industry. Your order with BroadbandUtopia.com is secure, which means that your personal information and credit card number are encrypted with Secure Sockets Layer (SSL) security.


Ordering by Fax
Fax your order to 866 340-8417 with the following information
Name :
Billing Address :
Shipping Address :
Shipping Method :
Daytime Phone :
Credit Card no. :
credit card type :
c. c. expiration date :
email address :
item name(s) from website :
item quantity :
We will calculate shipping charges and send you an email with the order total

Shipping Policy
Free Ground shipping in the continental US on orders over $300.

We will ship most orders within 24 hours with some orders shipping within 48 hours. Orders placed over the weekend will ship on Monday. Each product page displays the most accurate In-stock and shipping lead time information. All items are in-stock and ready to ship, Items not in stock are clearly indicated on the website. If shipping is delayed due to circumstances beyond our control, we will notify you by e-mail or phone within 24 hours of you placing the order with an estimated delivery time. Sorry, we cannot ship to P.O. Boxes.

We offer the following shipping choices:
Fedex Ground
Fedex Express Saver
Fedex 2 Day
Fedex Standard Overnight
Fedex Priority Overnight

USPS Priority Mail
USPS First Class Mail - orders less than 11oz
APO/FPO Priority Mail - APO/FPO Military addresses


International Shipping
Order shipments are limited to USA and Canada.

Sales Tax
Sales Tax is added to all Texas orders.

Sales taxes for the states listed above will be estimated online based only on the statewide rate and added to your order using the shipping address that you provide. If your order is shipping to an area that has an additional county or local sales tax, we will add this amount as we process your order. As required by law, all sales taxes are remitted to the appropriate local taxing authorities.

Return Policy
All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product.
Items must be unopened to be eligible for returns. All the cables that are special ordered; and all the non stock items cannot be returned. All exchanges and returns require a Return Merchandise Authorization (RMA) number assigned by Broadband Utopia. Exchanges and credits cannot be processed without one. If the item is returned for exchange or does not meet the requirements the shipping charges will not be credited(refunded).

Product return details
If you need to return a faulty product, email Broadband Utopia at sales@BroadbandUtopia.com. You must provide an incident (or case) number(s) assigned by the product manufacturer's customer support representative. Returns qualified by the manufacturer will be assigned a RMA number and return address by Broadband Utopia. Upon receipt of the faulty product, Broadband Utopia will replace your product with product of the same kind. Returns will be shipped to you by the same method as your original purchase.

Books, CDs, DVDs, Tools, Testers and Structured Wiring Kits are non-returnable items. If you wish to return/exchange an item, email Broadband Utopia at sales@BroadbandUtopia.com. The product must be in resalable condition, complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return. Books cannot be returned or exchanged. Eligible returns will be assigned a RMA number and return address by Broadband Utopia. Broadband Utopia Returns will evaluate the condition of the return, should the return be mis-represented, will be returned to the sender with shipping charged COD. All product returns are subject to a 20% (of the product retail price) restocking fee. If the RMA dept finds the product was not in original condition or if the items are opened and not in a state to re-sell then 20% re-stocking fees will be charged on the total number of items purchased. A return/exchange RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final. Once your product has been received and accepted, your charge card will be credited. All refunds will be made to the original purchasing charge card only, no credits will be made by exchange of product type, check or cash. All product returns (faulty product, returns, exchanges) must be shipped to:

RMA #: [RMA NUMBER]
Broadband Utopia
925 J Place, Suite 343
Plano, TX 75074

Do not return the product to the distribution center or drop shipper that originally shipped your product.

The returned package must be received within 10 business days of the RMA issue date. After 10 business days the RMA expires. Expired RMA packages will not be accepted and will be returned to the sender with shipping charged COD. Shipping charges are non-refundable. When returning products, we strongly recommend the use of a carrier that can insure and track your RMA package. We accept responsibility for the returned item once it is received by our Returns Department, if it is lost or damaged during shipping, Broadband Utopia will not refund you for this loss.

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