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Pre-sales and Customer Service:
Toll Free 1-800-631-4858
10am - 7pm central time Monday thru Friday or Let us call you back
E-mail your Specific Inquiries to our Help Desk
Fill out our web form and get fast and accurate answers to your questions.
• Pre-Sales Question
Questions about an order you are about to place.
• Product Question
Questions about products featured on our website.
• New Home / Remodel Wiring Question
Questions about wiring a home.
• Customer Service
General Inquiries and post sales questions.
Our Mission
To provide the leading edge Structured Wiring, Home
Networking solutions, online resources, consulting
and design services. Provide great service, fast shipping
and keep the customer informed at all times.
Based on our participation in a Yahoo Customer Rating system, our customers have awarded us a Top Service
Rating. Click to see Customer Ratings
Answers to common Customer Service questions
- Are Items in-Stock? Each product page displays the most accurate In-stock and shipping lead time information. All items are in-stock and ready to ship,
Items not in stock are clearly indicated on the website.
- Shipping Estimates? To get an estimate of shipping charges simply add the item(s) to your shopping cart and proceed to check-out. Enter your Full Shipping address and phone number and the next screen will show you exact shipping charges to your shipping location. Credit-card information is not needed to get the shipping estimate.
- Order Status? Once you place your order, we start working on it right away. An email update will provide you with a link you can click to get the latest order tracking information.
- Purchase Orders? We only accept School and Government P.O's
P.O.'s must be faxed to 1-866-340-8417 and must include:
- Purchase Requestors Name
- Purchasing Dept. Contact Name and Phone number
- Your state tax exemption number.
- Shipping Charges (computed by our online shopping cart by providing a zip code).
Company P.O.'s are not accepted!
Companies are requested to use our online shopping cart and make purchases with a valid credit card. A purchase order number if supplied in the comments field will be used in the order invoice and the shipping label.
- APO/FPO Shipping? APO/FPO Shipping handled via USPS Priority Mail. Shipping charges are computed manually, sent to you via email for confirmation before the order ships.
- Free Shipping Offer? FREE UPS Ground Shipping on orders over $1000 (48 Contigous U.S. States only). The FREE UPS Ground shipping offer will not apply to any order where cancellations or returns reduce the amount of qualifying purchases to less than $1000.00. Broadband Utopia reserves the right to apply applicable shipping charges to any such orders. Broadband Utopia may change or discontinue the free or discounted shipping offer at any time. Shipping charges are subject to change at any time without notice.
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Contact Information
Broadband Utopia
3108 Golden Springs Dr.
Plano TX 75025
sales@BroadbandUtopia.net
Phone: 1-800-631-4858
Fax: 1-866-340-8417
Ordering Online
Order with confidence. BroadbandUtopia.com is hosted by a Yahoo server with the leading security technology in the industry. Your order with BroadbandUtopia.com is secure, which means that your personal information and credit card number are encrypted with Secure Sockets Layer (SSL) security.
Ordering by Fax
Fax your order to 866 340-8417 with the following information
Name :
Billing Address :
Shipping Address :
Shipping Method :
Daytime Phone :
Credit Card no. :
credit card type :
c. c. expiration date :
email address :
item name(s) from website :
item quantity :
We will calculate shipping charges and send you an email
with the order total
Shipping Policy
We will ship all "Ships next business day" orders within 24 hours. Orders placed over the weekend will ship on Monday. Each product page displays the most accurate In-stock and shipping lead time information. All items are in-stock and ready to ship,
Items not in stock are clearly indicated on the website.
If shipping is delayed due to circumstances beyond our control, we will notify you by e-mail or phone within 24 hours of you placing the order with an estimated delivery time. Sorry, we cannot ship to P.O. Boxes.
We offer the following shipping choices:
UPS 2nd Day
UPS Next Day Air
UPS 3 Day Select
UPS Ground to residential and commercial address
UPS Next Day Air Early AM
International Shipping
Order shipments are limited to USA and Canada.
Sales Tax
Sales Tax is added to all Texas orders.
Sales taxes for the states listed above will be estimated online based only on the statewide rate and added to your order using the shipping address that you provide. If your order is shipping to an area that has an additional county or local sales tax, we will add this amount as we process your order. As required by law, all sales taxes are remitted to the appropriate local taxing authorities.
Return Policy
All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product.
Items must be unopened to be eligible for returns. All the cables that are special ordered; and all the non
stock items cannot be returned.
All exchanges and returns require a Return Merchandise Authorization (RMA) number assigned by Broadband Utopia. Exchanges and credits cannot be processed without one. If the item is returned for exchange or does not meet the requirements the shipping charges will not be credited(refunded).
Product return details
If you need to return a faulty product, email Broadband Utopia at sales@BroadbandUtopia.com. You must provide an incident (or case) number(s) assigned by the product manufacturer's customer support representative. Returns qualified by the manufacturer will be assigned a RMA number and return address by Broadband Utopia. Upon receipt of the faulty product, Broadband Utopia will replace your product with product of the same kind. Returns will be shipped to you by the same method as your original purchase.
Books, CDs, DVDs, Tools, Testers and Structured Wiring Kits are non-returnable items. If you wish to return/exchange an item, email Broadband Utopia at sales@BroadbandUtopia.com. The product must be in resalable condition, complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return. Books cannot be returned or exchanged. Eligible returns will be assigned a RMA number and return address by Broadband Utopia. Broadband Utopia Returns will evaluate the condition of the return, should the return be mis-represented, will be returned to the sender with shipping charged COD. All product returns are subject to a 20% (of the product retail price) restocking fee. If the RMA dept finds the product was not in original condition or if the items are opened and not in a state
to re-sell then 20% re-stocking fees will be charged on the total number of items purchased. A return/exchange RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final. Once your product has been received and accepted, your charge card will be credited. All refunds will be made to the original purchasing charge card only, no credits will be made by exchange of product type, check or cash.
All product returns (faulty product, returns, exchanges) must be shipped to:
RMA #: [RMA NUMBER]
Broadband Utopia
3108 Golden Springs Dr.
Plano, TX 75025
Do not return the product to the distribution center or drop shipper that originally shipped your product.
The returned package must be received within 10 business days of the RMA issue date. After 10 business days the RMA expires. Expired RMA packages will not be accepted and will be returned to the sender with shipping charged COD.
Shipping charges are non-refundable.
When returning products, we strongly recommend the use of a carrier that can insure and track your RMA package. We accept responsibility for the returned item once it is received by our Returns Department, if it is lost or damaged during shipping, Broadband Utopia will not refund you for this loss.
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